Returns & Exchanges

At JUNO, we want you to love your glow. If something isn't right, we're here to make it easy.

Our promise

You may return or exchange eligible items within [7] days of delivery. Because our devices are used directly on skin, we can only accept returns that meet the conditions below — this keeps every JUNO device safe and hygienic for our customers.

Eligible for return / exchange

  • The item is unused, unopened, and in its original sealed packaging, with all accessories, manuals, and free gifts included.
  • You have your order number or proof of purchase.
  • The request is made within [7] days of delivery.

Not eligible

  • Devices that have been used or unsealed, unless faulty.
  • Consumables such as serums, gels, masks, patches, and other single-use skincare items.
  • Items marked final sale and gift cards.

Damaged, faulty, or wrong item on arrival

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a short unboxing photo or video. We'll arrange a free replacement or full refund — return shipping is on us.

Exchanges

Need a different size (EMS Shorts/Pants) or a different item? If it's unused and within [7] days, we'll happily exchange it. You cover return shipping for change-of-mind exchanges; JUNO covers it for our errors.

Refunds

Once we receive and inspect your return, refunds are issued within [7–10] business days:

  • Cash on Delivery orders: refunded via bank transfer or JazzCash/Easypaisa.
  • Card orders: refunded to the original payment method.

How to start a return or exchange

Message us with your order number:

WhatsApp: [03XX-XXXXXXX]
Email: [hello@junobeauty.co]

Our team will guide you through the next steps.

Return shipping for change-of-mind returns is the customer's responsibility. JUNO covers shipping for faulty, damaged, or incorrect items.

Warranty

Every JUNO device is built to last — and backed by us.

What's covered

JUNO devices carry a [12-month] warranty from the date of delivery against manufacturing defects under normal, intended use — including electronic malfunctions, battery faults, and light/EMS module failures.

What's not covered

  • Physical or accidental damage such as drops, cracks, cuts, or crushing.
  • Water or liquid damage on non-waterproof devices.
  • Damage from misuse, incorrect voltage/chargers, or unauthorized repairs/modifications.
  • Normal wear such as straps, pads, cosmetic marks, and lost items or accessories.
  • Consumables such as serums, gels, masks, and patches.

How to make a warranty claim

Contact us with:

  • Your order number / proof of purchase.
  • A short description of the issue.
  • A photo or video showing the problem.

WhatsApp: [03XX-XXXXXXX]
Email: [hello@junobeauty.co]

Our team will review your claim and, once verified, repair or replace the device. Please keep your invoice safe — it's your proof of warranty.

Good to know

  • Warranty covers the device only, not shipping costs for out-of-warranty repairs.
  • Claims are processed within [7–10] business days of receiving the returned device.