Warranty Policy

At JUNO, we stand behind the quality of our products. Every eligible JUNO device comes with a 6-month warranty against manufacturing defects and functional issues under normal, intended use.

If your product stops working or develops a functional problem during the warranty period, our team will review the issue and, where covered, arrange a repair or replacement.

What's Covered

The JUNO warranty covers manufacturing defects and functional problems that occur during normal and intended use of the product.

The product does not turn on or stops functioning normally.
The device develops a manufacturing-related functional defect.
The device stops working despite being used correctly according to the provided instructions.
Internal electronic or functional failure that is not caused by accidental damage or misuse.

Warranty Period

JUNO products are covered by a 6-month warranty from the date of delivery.

Please keep your order number, invoice, or other proof of purchase safe. This may be required when making a warranty claim.

What's Not Covered

The warranty does not cover damage caused by accidents, misuse, improper handling, or normal wear and tear.

Broken, cracked, crushed, or physically damaged products.
Damage caused by dropping, impact, pressure, or accidents.
Water or liquid damage unless the product is specifically designed to be waterproof.
Damage caused by incorrect charging, voltage, chargers, or power sources.
Damage caused by misuse or use outside the product's intended purpose.
Products that have been opened, modified, repaired, or tampered with by an unauthorized person.
Normal cosmetic wear, scratches, discoloration, or signs of regular use.
Lost accessories, cables, packaging, or other items.
Consumable items or parts that naturally wear out through normal use.

Physical damage is not covered under the warranty, even if the product is still within the 6-month warranty period.

How to Make a Warranty Claim

If your JUNO product stops working or develops a functional problem, contact our support team as soon as possible.

Please provide:

Your order number or proof of purchase.
A short description of the problem.
A clear photo or short video showing the issue.

WhatsApp: [03XX-XXXXXXX]
Email: [hello@junobeauty.co]

Warranty Assessment

Once we receive your warranty request, our team will review the information provided. We may request additional photos or videos, or ask you to return the product for inspection if necessary.

If the issue is confirmed to be covered under warranty, JUNO may repair or replace the product, depending on the nature of the issue and product availability.

If the problem is determined to have resulted from accidental damage, misuse, liquid damage, unauthorized repair, or another excluded cause, the warranty claim may be declined.

Important Information

The warranty applies only to the original product purchased from JUNO or an authorized JUNO sales channel.
The warranty period begins from the date of delivery.
Warranty claims require valid proof of purchase.
Warranty coverage does not include accidental or physical damage.
Do not attempt to open or repair the device yourself, as this may void the warranty.